City of Mississauga

UX and product design

An accessible and user-centric approach to digital services for over 800,000 citizens.

99424954_10157020127587657_5361602778781188096_o.jpg

The opportunity

Mississauga’s online services were built in the early 2000’s—and a lot has changed since then—including the way residents interact with the city and its services. This vibrant and diverse community needed modern and efficient tools to pay their property taxes, apply for a pet license, and more.

 

The process

 
accessible.png

Accessible

Working alongside an agile development team, I integrated Mississauga’s corporate design standards into the web apps and created new design patterns in accordance with WCAG 2.0 Level AA for an accessible web experience.

responsive.gif

Responsive

With more than half of users accessing the City’s website on mobile devices—and the number growing daily, it was crucial to create a seamless experience across all devices.

intuitive.gif

Intuitive

The design process was all about focusing on the citizen, designing with evidence, and measuring our results. The process was iterative in nature and allowed me to continually refine the user interface to deliver the best experience for citizens.

 
 

Business licensing dashboard explorations

Mississauga_Transparent@2x.png

Project details

Role: Lead product designer

Completed: 2020

View app →

 

  • Solved complex problems by translating user needs into simple, elegant digital solutions

  • Took the product from an initial concept through to final high-fidelity, responsive designs with specs, ready for hand-off to developers

  • Wrote UI copy and microcontent (microcopy) throughout the project

  • Applied rigorous attention to detail to create digital products that are ready for release to customers

  • Worked in a self-guided manner, and prioritized tasks to manage my own time efficiently to meet ambitious deadlines

  • Technical knowledge bridged the gap between project managers and developers, ensuring deliverables were clear and that client expectations were managed

THE OUTCOME

Our collaborative approach and attention to detail exceeded the client’s expectations so we were awarded the contract to overhaul all of their web applications.

With over 10 years’ experience, I have a lot more to show.

Next project →